Privacy Policy

Effective Date: 01/06/2025

Datawave, DBA Coval ("Coval," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of information when you use our services, website, or applications.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you disagree with any part of this policy, please do not use our Services.

PRIVACY AT A GLANCE

• Data Collection: We collect information you provide directly and some data automatically when you use our Services.

• Data Usage: Your information helps us deliver, improve, and secure our Services. We don't use your data to train AI models for other customers.

• Data Sharing: We don't sell your personal data. We only share information with trusted service providers or when legally required.

• Your Control: You have rights regarding your personal information, including access, correction, and deletion.

• Security: We implement robust security measures to protect your data, though no system is 100% secure.

DETAILED PRIVACY INFORMATION

Information Collection Practices

Data You Provide to Us

When you interact with Coval, we may collect:

• Contact details (name, email, phone number)

• Account credentials (username, password)

• Billing information (address, payment details)

• Communications and support requests

• Any additional information you choose to share

Automatically Collected Data

Our systems automatically gather:

• Device information (IP address, browser type, operating system)

• Usage patterns and interaction data

• Performance metrics and error logs

• Location data (general geographic area)

• Cookies and similar tracking technologies

Payment Processing

Financial transactions are handled by certified third-party processors (such as Stripe). We don't store complete payment card details on our servers. Review our payment processor's privacy practices at their respective websites.

How We Use Your Information

Primary Purposes:

• Providing and maintaining our Services

• Creating and managing your account

• Processing transactions and billing

• Delivering customer support

• Communicating important updates

• Service Enhancement:

• Analyzing usage patterns to improve functionality

• Developing new features and capabilities

• Personalizing your experience

• Conducting research and analytics

Business Operations:

• Ensuring security and preventing fraud

• Complying with legal obligations

• Protecting our rights and property

• Facilitating business transactions

Marketing Communications:

• Sending promotional materials (with your consent)

• Sharing product updates and announcements

• Conducting surveys and feedback collection

Information Sharing and Disclosure

Service Providers and Partners

We engage trusted third parties to support our operations:

• Cloud hosting and infrastructure providers

• Payment processing companies

• Customer support platforms

• Analytics and monitoring services

• Marketing and communication tools

These partners are contractually obligated to protect your information and use it only for specified purposes.

Legal and Safety Requirements

We may disclose information when:

• Required by law, regulation, or court order

• Necessary to protect safety or prevent harm

• Defending against legal claims or investigations

• Facilitating business transfers or acquisitions

• Enforcing our terms of service

Your Consent

We may share information for other purposes with your explicit permission.

Data Retention and Storage

Retention Periods

We retain your information only as long as necessary for:

• Providing our Services to you

• Meeting legal and regulatory requirements

• Resolving disputes and enforcing agreements

• Legitimate business purposes

Data Deletion

When retention is no longer necessary, we securely delete or anonymize your information. Some data may be retained in backup systems for a limited time before permanent deletion.

Security and Protection Measures

Technical Safeguards:

• Encryption of data in transit and at rest

• Secure servers and infrastructure

• Regular security audits and updates

• Access controls and authentication systems

Organizational Measures:

• Employee privacy training

• Confidentiality agreements

• Data handling procedures

• Incident response protocols

Limitations: While we implement industry-standard security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute protection against all threats.

Cookies and Tracking Technologies

Cookie Usage

Our website uses cookies to:

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Improve site functionality and performance

• Deliver personalized content

Managing Cookies

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

Third-Party Analytics

We use analytics services to understand how users interact with our Services. These providers may use cookies and similar technologies subject to their own privacy policies.

Third-Party Integrations

Social Media Logins

If you connect social media accounts to our Services, we may access:

• Basic profile information

• Email address

• Profile picture

• Public information you've chosen to share

External Links

Our Services may contain links to third-party websites. We're not responsible for the privacy practices of external sites.

Special Considerations

Children's Privacy

Our Services are not intended for users under 18. We don't knowingly collect information from minors. If we discover such collection, we'll promptly delete the information.

International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers.

AI and Machine Learning

We may use aggregated, anonymized data to improve our Services. We don't use individual customer data to train AI models that benefit other customers.

Your Privacy Rights and Choices

Access and Control

Depending on your location, you may have rights to:

• Access your personal information

• Correct inaccurate data

• Delete your information

• Restrict or object to processing

• Data portability

• Withdraw consent

Exercising Your Rights

To exercise these rights, Contact us at support@coval.dev. Verify your identity as required, Specify your request clearly, and allow reasonable time for processing.

Marketing Preferences

You can opt out of marketing communications by:

• Using unsubscribe links in emails

• Contacting our support team

Browser Settings and Do-Not-Track

Do-Not-Track Signals

Currently, there's no industry standard for Do-Not-Track browser signals. We don't specifically respond to these signals but provide other privacy controls described in this policy.

Browser Privacy Settings

We recommend reviewing your browser's privacy settings to understand available options for controlling data collection.

Policy Updates and Changes

Update Process

We may update this Privacy Policy periodically to reflect:

• Changes in our practices

• New legal requirements

• Service enhancements

• User feedback

Notification Methods

Significant changes will be communicated through: Email notifications to registered users, Prominent website notices, and In-app notifications

Continued Use

Your continued use of our Services after policy updates constitutes acceptance of the revised terms.

Contact Information and Support

Privacy Questions

For privacy-related inquiries, contact us at:

Email: support@coval.dev

Data Protection Requests

Submit formal data protection requests to the above contact information. Include:

• Your full name and contact details

• Description of your request

• Any relevant account information

• Verification of your identity

Response Timeline

We aim to respond to privacy inquiries within 7 business days and formal requests within timeframes required by applicable law.

This Privacy Policy is designed to be transparent about our data practices while ensuring compliance with applicable privacy laws. We're committed to protecting your privacy and welcome your feedback on how we can improve..