Privacy Policy

Privacy Policy

At Coval, we take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it. When we say personal information, we mean information that directly or indirectly relates to a natural person. 

Last updated: 11/07/2025

Datawave, DBA Coval ("Coval," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information. We call this the “processing” of personal information.

PRIVACY AT A GLANCE

• Data Collection: We collect information you provide directly and some data automatically when you use our products, services, website or applications (“Services”).

• Data Usage: Your information helps us deliver, improve, and secure our Services. We don't use your data to train AI models.

• Data Sharing: We don't sell your personal data. We only share information with trusted service providers or when legally required.

• Security: We implement robust security measures to protect your data, though no system is 100% secure.

DETAILED PRIVACY INFORMATION

Information Collection Practices

Data You Provide to Us

When you interact with Coval, we may collect:

• Contact details (name, email, phone number)

• Account credentials (username, password)

• Billing information (address, payment details)

• Communications and support requests

• Any additional information you choose to share

Automatically Collected Data

Our systems automatically gather:

• Device information (IP address, browser type, operating system)

• Usage patterns and interaction data

• Performance metrics and error logs

• Location data (general geographic area)

• Cookies and similar tracking technologies

Payment Processing

Financial transactions are handled by certified third-party processors (such as Stripe). We don't store complete payment card details on our servers. Review our payment processor's privacy practices at their respective websites.

How We Use Your Information

Primary Purposes:

• Providing and maintaining our Services

• Creating and managing your account

• Processing transactions and billing

• Delivering customer support

• Communicating important updates

• Service Enhancement:

• Analyzing usage patterns to improve functionality

• Developing new features and capabilities

• Personalizing your experience

• Conducting research and analytics

Business Operations:

• Ensuring security and preventing fraud

• Complying with legal obligations

• Protecting our rights and property

• Facilitating business transactions

• Anonymizing or aggregating data

Marketing Communications:

• Sending promotional materials (with your consent)

• Sharing product updates and announcements

• Conducting surveys and feedback collection

Information Sharing and Disclosure

Service Providers and Partners

We engage trusted third parties to support our operations:

• Cloud hosting and infrastructure providers

• Payment processing companies

• Customer support platforms

• Analytics and monitoring services

• Marketing and communication tools

These partners are contractually obligated to protect your information and use it only for specified purposes.

Legal and Safety Requirements

We may disclose information when:

• Required by law, regulation, or court order

• Necessary to protect safety or prevent harm

• Defending against legal claims or investigations

• Facilitating business transfers or acquisitions

• Enforcing our terms of service

We may share information for other purposes with your consent.

Other Uses and Disclosures

We may also use and disclose personal data as we believe to be necessary or appropriate: (a) to comply with applicable law, to respond to requests from public and government authorities, to cooperate with law enforcement, and for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety, or property, and/or that of you or others. We may use, disclose, or transfer personal data to a third party in connection with any proposed or actual reorganization, bankruptcy, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our assets or stock.

Data Retention and Storage

Retention Periods

We retain your information only as long as necessary for:

• Providing our Services to you

• Meeting legal and regulatory requirements

• Resolving disputes and enforcing agreements

• Legitimate business purposes

Security and Protection Measures

We seek to use reasonable organizational, technical, and administrative measures to protect personal data within our organization. Unfortunately, no data transmission or storage system can guarantee 100% security. If you have reason to believe that your personal data with us is no longer secure, please notify us immediately.

Sensitive information

Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal data (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or criminal background) on or through the Services and websites or otherwise to us.

Cookies and Tracking Technologies

Cookie Usage

Our website uses cookies to: 

• Remember your preferences and settings

• Analyze website traffic and user behavior

• Improve site functionality and performance

• Deliver personalized content

Managing Cookies

You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.

Third-Party Analytics

We use analytics services to understand how users interact with our Services. These providers may use cookies and similar technologies subject to their own privacy policies.

Third-Party Integrations

Social Media Logins

If you connect social media accounts to our Services, we may access:

• Basic profile information

• Email address

• Profile picture

• Public information you've chosen to share

External Links

Our Services may contain links to third-party websites. We're not responsible for the privacy practices of external sites.

Special Considerations

Children's Privacy

Our Services are not intended for users under 18. We don't knowingly collect information from minors. If we discover such collection, we'll promptly delete the information.

International Data Transfers

Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.

AI and Machine Learning

We may use aggregated, anonymized data to improve our Services. We don't use individual customer data to train AI models to benefit other customers.

Your Privacy Rights and Choices

Marketing Preferences

You can opt out of marketing communications by:

• Using unsubscribe links in emails

• Contacting our support team

Browser Settings and Do-Not-Track

Do-Not-Track Signals

We do not respond to do-not-track signals.

Browser Privacy Settings

We recommend reviewing your browser's privacy settings to understand available options for controlling data collection.

Policy Updates and Changes

Update Process

We may update this Privacy Policy periodically to reflect:

• Changes in our practices

• New legal requirements

• Service enhancements

• User feedback

Changes to the privacy policy become effective when we post the privacy policy on our website. If the changes are significant, we may notify you.

Contact Information and Support

Privacy Questions

For privacy-related inquiries, contact us at:

Email: support@coval.dev

This Privacy Policy is designed to be transparent about our data practices while ensuring compliance with applicable privacy laws. We're committed to protecting your privacy and welcome your feedback on how we can improve..