Privacy Policy
At Coval, we take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it.
Privacy Policy
At Coval, we take your privacy seriously. This Privacy Policy explains what personal information we collect and how we use it. When we say personal information, we mean information that directly or indirectly relates to a natural person.
Last updated: 11/07/2025
Datawave, DBA Coval ("Coval," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes our practices regarding the collection, use, storage, and disclosure of personal information. We call this the “processing” of personal information.
PRIVACY AT A GLANCE
Data Collection: We collect information you provide directly and some data automatically when you use our products, services, website or applications (“Services”).
Data Usage: Your information helps us deliver, improve, and secure our Services. We don't use your data to train AI models.
Data Sharing: We don't sell your personal data. We only share information with trusted service providers or when legally required.
Security: We implement robust security measures to protect your data, though no system is 100% secure.
DETAILED PRIVACY INFORMATION
Information Collection Practices
Data You Provide to Us
When you interact with Coval, we may collect:
Contact details (name, email, phone number)
Account credentials (username, password)
Billing information (address, payment details)
Communications and support requests
Any additional information you choose to share
Automatically Collected Data
Our systems automatically gather:
Device information (IP address, browser type, operating system)
Usage patterns and interaction data
Performance metrics and error logs
Location data (general geographic area)
Cookies and similar tracking technologies
Payment Processing
Financial transactions are handled by certified third-party processors (such as Stripe). We don't store complete payment card details on our servers. Review our payment processor's privacy practices at their respective websites.
How We Use Your Information
Primary Purposes:
Providing and maintaining our Services
Creating and managing your account
Processing transactions and billing
Delivering customer support
Communicating important updates
Service Enhancement:
Analyzing usage patterns to improve functionality
Developing new features and capabilities
Personalizing your experience
Conducting research and analytics
Business Operations:
Ensuring security and preventing fraud
Complying with legal obligations
Protecting our rights and property
Facilitating business transactions
Anonymizing or aggregating data
Marketing Communications:
Sending promotional materials (with your consent)
Sharing product updates and announcements
Conducting surveys and feedback collection
Information Sharing and Disclosure
Service Providers and Partners
We engage trusted third parties to support our operations:
Cloud hosting and infrastructure providers
Payment processing companies
Customer support platforms
Analytics and monitoring services
Marketing and communication tools
These partners are contractually obligated to protect your information and use it only for specified purposes.
Legal and Safety Requirements
We may disclose information when:
Required by law, regulation, or court order
Necessary to protect safety or prevent harm
Defending against legal claims or investigations
Facilitating business transfers or acquisitions
Enforcing our terms of service
We may share information for other purposes with your consent.
Other Uses and Disclosures
We may also use and disclose personal data as we believe to be necessary or appropriate: (a) to comply with applicable law, to respond to requests from public and government authorities, to cooperate with law enforcement, and for other legal reasons; (b) to enforce our terms and conditions; and (c) to protect our rights, privacy, safety, or property, and/or that of you or others. We may use, disclose, or transfer personal data to a third party in connection with any proposed or actual reorganization, bankruptcy, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our assets or stock.
Data Retention and Storage
Retention Periods
We retain your information only as long as necessary for:
Providing our Services to you
Meeting legal and regulatory requirements
Resolving disputes and enforcing agreements
Legitimate business purposes
Security and Protection Measures
We seek to use reasonable organizational, technical, and administrative measures to protect personal data within our organization. Unfortunately, no data transmission or storage system can guarantee 100% security. If you have reason to believe that your personal data with us is no longer secure, please notify us immediately.
Sensitive information
Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal data (e.g., Social Security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, or criminal background) on or through the Services and websites or otherwise to us.
Cookies and Tracking Technologies
Cookie Usage
Our website uses cookies to:
Remember your preferences and settings
Analyze website traffic and user behavior
Improve site functionality and performance
Deliver personalized content
Managing Cookies
You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality.
Third-Party Analytics
We use analytics services to understand how users interact with our Services. These providers may use cookies and similar technologies subject to their own privacy policies.
Third-Party Integrations
Social Media Logins
If you connect social media accounts to our Services, we may access:
Basic profile information
Email address
Profile picture
Public information you've chosen to share
External Links
Our Services may contain links to third-party websites. We're not responsible for the privacy practices of external sites.
Special Considerations
Children's Privacy
Our Services are not intended for users under 18. We don't knowingly collect information from minors. If we discover such collection, we'll promptly delete the information.
International Data Transfers
Your information may be processed in countries other than your residence. We ensure appropriate safeguards are in place for international transfers in accordance with applicable data protection laws.
AI and Machine Learning
We may use aggregated, anonymized data to improve our Services. We don't use individual customer data to train AI models to benefit other customers.
Your Privacy Rights and Choices
Marketing Preferences
You can opt out of marketing communications by:
Using unsubscribe links in emails
Contacting our support team
Browser Settings and Do-Not-Track
Do-Not-Track Signals
We do not respond to do-not-track signals.
Browser Privacy Settings
We recommend reviewing your browser's privacy settings to understand available options for controlling data collection.
Policy Updates and Changes
Update Process
We may update this Privacy Policy periodically to reflect:
Changes in our practices
New legal requirements
Service enhancements
User feedback
Changes to the privacy policy become effective when we post the privacy policy on our website. If the changes are significant, we may notify you.
Contact Information and Support
Privacy Questions
For privacy-related inquiries, contact us at:
Email: support@coval.dev
This Privacy Policy is designed to be transparent about our data practices while ensuring compliance with applicable privacy laws. We're committed to protecting your privacy and welcome your feedback on how we can improve..