Coval joins Zoom ISV Exchange program

San Francisco, CA — December 19th, 2025 — The partnership brings Coval's voice AI testing and monitoring platform to Zoom Virtual Agent customers globally, enabling organizations to confidently scale conversational AI through comprehensive performance validation.

Coval has joined Zoom's ISV Exchange program, addressing a fundamental shift in how enterprises approach voice AI. Unlike traditional SaaS where feature demos drive purchase decisions, voice agents require outcome-led conversations centered on trust and performance validation. Zoom Virtual Agent enables businesses to deploy intelligent voice agents that can handle customer inquiries, route calls, provide information, and execute tasks through natural conversation — reducing wait times and scaling customer service operations efficiently. Coval provides the confidence layer that validates these outcomes before and after deployment.

"Zoom Virtual Agent powers voice agent design and performance suited to each customer's unique needs," said Brooke Hopkins, CEO and Founder of Coval. "Our partnership enables confidence in those purchase decisions. Customers can validate that their ZVA deployment will deliver the outcomes they need — handling their specific customer scenarios, accents, knowledge base queries, and compliance requirements — before scaling. This shifts the conversation from 'can voice AI work?' to 'here's proof it works for your environment.'"

Cross-Team Collaboration for Voice AI Quality

Unlike traditional testing approaches where only engineering teams validate agents, Coval provides a unified platform where every team can contribute to quality assurance:

• Conversation designers track quality metrics and dialogue effectiveness

• Product managers monitor instruction following and goal completion

• Engineers perform concurrency testing and regression validation

• Operations and governance teams support compliance

All teams collaborate in the same QA environment with a shared tool — transforming voice AI quality from an engineering bottleneck into a cross-functional capability that builds stakeholder confidence through measurable outcomes.

Comprehensive Testing at Scale

Core features include realistic voice simulation with customizable personas (accents, speech patterns, background noise); audio-first evaluation with built-in metrics covering latency, conversation flow, and quality; knowledge base and tool call validation at scale; and live production monitoring with automated alerts when performance drops below thresholds.

The platform enables customers to test thousands of scenario combinations before deployment — validating that Zoom Virtual Agent performs correctly across languages, accents, and environmental conditions that would require months of manual testing.

"The ISV Exchange program connects Zoom customers with solutions that accelerate their success," said Ram Rajagopalan, Head of Product, AI for Zoom CX. "Coval's testing and monitoring platform complements Zoom Virtual Agent by providing the performance validation enterprises need to deploy conversational AI at scale with confidence."

Coval customers achieve measurable results: 70% faster iteration cycles through A/B testing, 90% reduction in bugs through simulation-based QA, and 50% faster issue resolution. One major financial services company prevented $2M+ in compliance impact by identifying critical issues through Coval simulation before launching to millions of monthly calls.

"Voice AI is fundamentally different from traditional SaaS — purchase decisions require proof of performance, not feature lists," said Brooke Hopkins. "As Zoom Virtual Agent deployments scale, customers need concrete validation that their agents will deliver outcomes across every customer interaction. Our platform shifts the conversation from capability questions to performance evidence — enabling outcome-led sales conversations backed by comprehensive testing."

Coval was founded by the former tech lead of Waymo's autonomous testing infrastructure and specializes in voice AI quality assurance for healthcare, financial services, contact centers, and enterprise customer service operations. The platform is SOC2 Type II certified with enterprise features including SSO, role-based access, and comprehensive API integration.

Coval's integration is now available through the Zoom ISV Exchange program. For more information, schedule a demo at coval.dev

About Coval

Coval is the enterprise conversational AI management platform that enables organizations to confidently deploy and scale voice and chat AI through realistic simulation, comprehensive evaluation, and continuous monitoring. Built by the team behind Waymo's autonomous testing infrastructure, Coval serves enterprise customers across healthcare, financial services, contact centers, and customer service operations. Learn more at coval.dev